Help & Support

We’re here to make sure your experience with Monture is simple, clear, and reliable — from choosing your size to long-term wear.

Customer Support

If you have questions about your order, sizing, or products, our support team is ready to help.

Email: support@monturefootwear.com
Response time: 24–48 hours (Monday–Friday)

We aim to respond as quickly as possible and provide practical solutions, not automated replies.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.
If you did not receive it, contact us and we will resend the details.

Returns & Exchanges

Your comfort matters. If your shoes are not the right fit, you can request a return or exchange within 30 days of delivery.

Conditions:

  • Items must be unworn outdoors

  • Original packaging required

  • Proof of purchase needed

To start a return, contact support with your order number.

Sizing Help

Barefoot footwear fits differently from traditional shoes. If you are unsure about sizing, contact us before ordering — we will help you choose the best option.

Product Care

To extend the life of your footwear:

  • Clean with mild soap and water

  • Air dry only (no heat)

  • Avoid washing machines unless specified

Proper care improves durability and performance.

Warranty

We stand behind the quality of our products. If you experience a manufacturing defect, contact us with photos and your order number so we can evaluate the issue and provide a solution.

Our Commitment

Monture exists to help people move more naturally and comfortably. If something is not right, we will do our best to fix it.